Shipping Information

 

FREE SHIPPING TO PICK UP POINTS 

ORDER VALUE STANDARD SHIPPING PICKUP POINT   EXPRESS SHIPPING

UPS

  3 - 5 Business Days  

DHL

2 - 3 Business Days  

1 - 2 Business Days

Up to €60  €4.95 FREE €9.95
Over €60 FREE FREE €9.95

Please note that on Public Holidays the shipping time might take 1-2 days longer.

 

 Shipping to a pick-up point is always free with no minimum. It is more sustainable than direct standard or express as it helps our delivery partners be more efficient, reduce vehicle emissions, and contribute less to local traffic. 
We are committed to making responsible packaging and transport choices and will continue to work towards providing the best options for you and the environment.

Please note that full shipping costs, will not be included in the refund, unless the gear was faulty or defective when it arrived.

 

Where is my order?
1. Visit our Check Your Order Status page
2. Enter your (order number) & (email address)
3. Click "track Status" to view order tracking and details
Please note, items in your order may ship separately.

Can I modify/cancel my order?
Once you’ve made your order, we work quickly to process it. Because of this, it's unfortunately not possible to cancel/modify your order once you’ve placed it. If you receive an item that you do not wish to keep, you can return it.
Please see our returns section for more information.

How can I track my order?
Please visit our order tracking page where you can enter your order number and track the status of your order or use the track link that you received in your shipping confirmation email. If you ordered through DHL, you can receive automated shipping notifications on the phone via push messages or via the app itself.

How do I change the details of my order such as delivery address or a timeslot?
Please visit our order tracking page to see the latest status of your shipment or use your tracking link in your shipping confirmation email. You can visit the carrier’s website to see what options are available. For home delivery, DHL offer possibilities to change the time and location. If you have selected a pick-up point, you cannot change the location for now.

What should I do if I didn’t receive my order?
You will get an automated message once your order has been shipped out. Our delivery times for Italy takes between 2-5 working days for standard delivery (except during promotional moments such as End of season sale, Mid-season sale, Christmas, and Cyber-week where it might take longer). Please continue tracking your order here or on the courier website or use the track link that you received in your shipping confirmation email.
If you’re unable to track your order, please contact us.

What do I have to do if I have received only part of my order?
There can be several reasons. If all your items have not been fully shipped, then it may be that one of the items is out of stock, for which you’ll receive a refund. Please also check if your order has been split in more parcel. In that case you should have received 2 or more tracking codes. If all of your packages arrived, but you are still missing some items, please contact our Customer Service Team.

LIVE CHAT Mon-Sun 9.00 - 17.00
Closed 19 & 20 May

 

PHONE SUPPORT

00800-82766871 Mon-Wed 9.00 - 12.00
Closed 20 May/p>